SweetIM

Adding emoticons to web-based emails

Q: When I'm trying to add SweetIM emoticons/smileys to emails, they are not added to the email.   What should I do ?

A: SweetIM is compatible with all web based email providers that support rich text or html modes. It does not support the plain-text mode (since all graphic elements are disabled in this mode). Switching to rich text / html mode is easy. Either search for an explanation in your provider's help section on switching to rich text mode, or find the relevant help for your email provider below:

Hotmail / MSN,  Yahoo Mail,  Gmail.

In case switching to rich text mode didn’t help, you might want to try this solution.

Hotmail / MSN:

Make sure that the “Rich text” is enabled. If it isn’t, please choose it from the list:




Yahoo Mail:

Make sure that you see "Rich Text". If you see "Plain Text", please click on it so that "Rich Text" will replace it:

Gmail:

Make sure that you see "Plain Text". If you see "Rich formatting", please click on it so that "Plain Text" will replace it:

The above solution didn't help ?

Try the following:
Reset your Internet Explorer security settings to Medium (default) level:

  1. Open Internet Explorer menu Tools->Internet Options->Security tab
  2. Select Internet zone
  3. Click Default Level button
  4. Click OK



Q: Can I add SweetIM emoticons to Outlook, Incredimail, Windows Mail and Thunderbird?

A: SweetIM is currently compatible only with emails that are written from browser-based email services (Hotmail, Gmail, Yahoo…) and thus cannot be used right now with Outlook, Incredimail, Windows Mail and Thunderbird.

Q: How can I add SweetIM emoticons to Facebook?

A: You can add SweetIM emoticons to new composed messages in your Inbox on Facebook. Just open the icon with the yellow smiley in SweetIM toolbar and choose an emoticon. A box should open, and you should change the "HTML" to "Link" and copy & paste the link to your message on Facebook. After pressing the "Send" button in Facebook, your friend will get the emoticon!

Still doesn't work ?

Contact our support, and we'll try to help you: Support@SweetIM.com