FAQ

General

Install / Uninstall

Troubleshooting

General

What is SweetIM?
SweetIM is a fun upgrade for MSN, Yahoo & AIM Instant Messenger applications, that adds animations (winks), emoticons (smileys), Sound FX, Audibles, and other cool content for FREE! SweetIM seamlessly integrates into your instant messenger environment but does not interfere with it.
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What is SweetIM Toolbar for Internet Explorer?
SweetIM Toolbar for Internet Explorer adds cool content to your Internet Explorer browser by placing a new toolbar. You can add your favorite emoticons & other cool stuff to various web mails & social networks, including emails such as Hotmail, Yahoo mail, Gmail, AIM mail etc, Social Networks, forums, blogs and more. In addition you can search the web using the search box on the left of the toolbar.
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Does SweetIM cost anything?
No, SweetIM is 100% FREE! There is no charge to use or download our content. Furthermore, no registration is required.
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Is SweetIM considered spyware?
NO! SweetIM does not collect any personal information and is not bundled with any third party application. It’s completely "spyware"-free and "adware"-free, and has NO viruses.
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How does SweetIM make money?
We are often asked how we provide such a great service completely free.
SweetIM earns revenues by monetizing the search service it provides. When you click a "sponsored web result" on the search results page, a portion of the ad revenue generated by the search engine is shared with SweetIM. This revenue funds our operation and lets us provide an excellent service free of charge. We also offer users to send some of the content to their mobile device, in which case the mobile operator shares the revenues with SweetIM.
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I have a problem, where can I get some help?
If you have a problem that is not answered in these pages, you can search in the forum or post a new help request.
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I have a suggestion, how can I send it to you?
Thank you for trying to improve SweetIM! If you want to give your opinion you can search in the forum or post a new suggestion request.
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What kind of content do I get?
Our content includes tons of emoticons, animations, flash games, audibles, sounds, special FX, backgrounds and other exciting and fun stuff that you can add to your messenger, view and send your friends.
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How do I use it?
It's simple, after you download the application from our site, a new bar with buttons of SweetIM will appear in the chat window of Messenger. Pressing any one of the new buttons, will open a menu where you can choose to play and send your buddies smileys (emoticons), animations (winks), Audibles, Sound FX and tons of other cool stuff, that we update constantly for you.
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How do I create Shortcuts?
Shortcuts to your favorite emoticons can be easily created to send your buddies. Please first send the emoticon before creating a shortcut (you won’t have to do it again). Now simply place the cursor on any emoticon and click on the "EDIT" text which appears on the top of each icon. Clicking it will show an edit box where you can type the shortcut text you’d like, and after pressing "OK", you’ll be able to select that emoticon by simply typing the shortcut text in the chat box. Note, shortcuts are available only for icons at this point. We are working to support Winks, Sound FX and Audibles at future versions.
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How do I use SweetIM Toolbar for Internet Explorer?
Simply sign in to your web based email, blog or forum, and select anyone of the icons from the SweetIM menu button on the new SweetIM toolbar. Your favorite icon will be inserted and visible to your buddy, without him/her needing to download SweetIM. To search the web, place your query in the search box on the left side of the toolbar and click the "Search" button.
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Which messenger types and versions are supported?
SweetIM currently supports MSN messenger version 6.1 and up, Yahoo Messenger 7.0 and up and AIM 6.0 and up. Support for additional messenger types and versions will be introduced in future releases of SweetIM.
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What operating systems does SweetIM work with?
The new version of SweetIM works with Windows XP and Vista. If you’ve got Windows 2000, click here to get SweetIM.
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Can I still use the messenger functions while playing a SweetIM content?
Of course! SweetIM does not interfere with your normal messenger functions, it only enhances them. We encourage you to chat and use other functions while sending our content!
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Does SweetIM make any changes to my messenger?
SweetIM is an add-on to your messenger. Except for giving you the ability to enjoy fun content we do not make any changes to your instant messenger.
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Is SweetIM compatible with Messenger Plus?
SweetIM is not compatible with the latest version of Messenger Plus right now, but we are working on it nowadays, and it would be compatible soon. In the mean time, if you want to enjoy both SweetIM and Messenger Plus, you can download the previous version of Messenger Plus at www.msgpluslive.net/download/old
We intend to keep supporting future versions of MSN Messenger as well as popular add-ons such as Messenger Plus.
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Can I send SweetIM content between MSN Messenger and Yahoo Messenger?
Yes, SweetIM supports the new interoperability between MSN and Yahoo Messengers, to use it, simply open a chat with your buddy and send content using the SweetIM menu.
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What does the downloading bar attached to the messenger mean?
It means that the content you choose is being downloaded to your computer for the first time.
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Is SweetIM safe?
Definitely! SweetIM is 100% safe and under no circumstances will we put our users under any risk of adware, spyware or other malware. Over 60M users all over the world can tell you how secure SweetIM is.
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How do I contact SweetIM?
To contact SweetIM simply go the contact page and use one of the email addresses that is the most relevant for your inquiry or simply fill and submit the web form.
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Install / Uninstall

How do I install SweetIM?
It's easy! To install SweetIM go to http://www.SweetIM.com and click on "Click Here" button. You will then get a File Download pop-up that looks like this:



Click "Run", and SweetIM will finish downloading! When installation is done, you will receive a confirmation message, and you will be able to start sending cool stuff to your friends.
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How do I install SweetIM Toolbar for Internet Explorer?
SweetIM Toolbar for Internet Explorer is installed automatically when you install SweetIM. It will work even if you don’t have MSN, Yahoo or AIM Messenger installed.
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How do I upgrade my current version of SweetIM?
You can get the latest version by clicking here.
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The File Transfer pop-up never appears, what to do?
If you are experiencing difficulties downloading SweetIM through www.SweetIM.com, please try the following:

Go to http://www.sweetim.com/download/install/SweetIMSetup.exe

You will be prompted with a "File Download" window. Select "Save" and save the file on your computer.

Open the program. It should successfully download and install itself.

If problem persists, please close and re-open your Web browser, and try the above again.
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When I click "Open" on the File Transfer pop-up, install does not start, what to do?
If you are experiencing difficulties downloading SweetIM through www.SweetIM.com, please try the following:

Go to http://www.sweetim.com/download/install/SweetIMSetup.exe

You will be prompted with a "File Download" window. Select "Save" and save the file on your computer.

Open the program. It should successfully download and install itself. If problem persists, please close and re-open your Web browser, and try the above again.
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I am having trouble downloading SweetIM and I have firewall/proxy software such as Norton Internet Security, Zone Alarm, or other. Why?
This is one of the most common problems when downloading or installing SweetIM. If you are running one of these types of firewall products, temporarily disable it, then go back to www.SweetIM.com and start the download again. You can reactivate your firewall/proxy software once the download is finished.
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How do I uninstall SweetIM for Messenger?
To uninstall SweetIM for Messenger and remove it from your computer go to your Windows control panel and click on Add/Remove programs. Select SweetIM for Messenger and click on remove program. This will effectively remove SweetIM from your computer.
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How do I uninstall SweetIM Toolbar for Internet Explorer?
You can minimize the SweetIM Toolbar for Internet Explorer by clicking the right button when placing the cursor on the toolbar, and then selecting SweetIM Toolbar for Internet Explorer. If you still want to uninstall SweetIM Toolbar for Internet Explorer and remove it from your computer go to your Windows control panel and click on Add/Remove programs. Select SweetIM Toolbar for Internet Explorer and click on remove program. This will effectively remove SweetIM Toolbar for Internet Explorer from your computer.
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How can I change my SweetIM homepage?
You can easily change your homepage. In your Internet Explorer, just go to Tools → Internet Options → write down a new homepage in Home Page section → OK
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How can I change my default search provider in Internet Explorer?
You can choose which search provider you would like to use when you search for information on the Internet.

Troubleshooting